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Also, if they really were an expert in tech they would understand that there are teething pains with new tech and they would also know how to report the situation without writing a derogatory email. How do I respond to this user? I've had nightmares running through my head all weekend and because the person seems unreasonable I'm afraid that I'm going to get chewed out for an issue that was never brought to my attention. These issues were relatively frequent about a year ago when I first implemented Barracuda, however, they have since been very infrequent. We have had intermittent issues with occasional False Positives in Barracuda Email Security, however, folks have always reported the issues to me and I've always been able to resolve them and ensure the emails are delivered. The email was completely out of the blue without any in-person prompting. If issues are not resolved in a reasonable time, the Barracuda filter will be removed as I firmly believe this is the main cause of all these continued issues." (and what else, I don’t know) I find it difficult to believe that Rackspace is 100% responsible. We have missed many critical emails from ' ', etc.
In the 20 years I have been with the ' ' and overseeing technology, I have never had (and many others) such issues with email delivery, sending, receiving, blocking, email going to junk, spam, etc. The user had this to share: "Something has to give with email.
I was hoping to gain some clarity in light of a recent disrespectful email that a higher-up sent me, on a Saturday at 6PM no less (I work in the education sector so Mon-Fri is our work week.)
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